Privacy Policy

R13 Enterprises Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information when you use our website.

By accessing our website and submitting your personal information, you agree to the terms of this Privacy Policy.

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1. Who We Are

This website is operated by R13 Enterprises Pty Ltd, an Australian proprietary limited company.  
ABN: 73 684 021 172  
Email: enquiries@r13.ai

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2. What Information We Collect

We may collect and hold the following types of personal information:

- Full name
- Contact details (email address, phone number)
- Booking details (dates, preferences, or other relevant information)
- Any other information you provide to us directly
   

We only collect personal information that is reasonably necessary for our business activities, particularly for managing bookings.

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3. How We Collect Information

We collect personal information directly from you when you:

- Submit a booking request via our website
- Contact us via email or contact forms
- Interact with us on social media or through other channels

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4. How We Use Your Information

We may use your personal information to:

- Manage and confirm bookings
- Communicate with you about your enquiry or booking
- Improve our services and user experience

We do not sell or rent your personal information to third parties.

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5. Disclosure of Information

We may disclose your personal information to:

- Our staff and contractors, as necessary to provide our services
- Third-party service providers who assist us in running our website or managing communications (e.g. email platforms, cloud hosting)
   

All third-party providers are required to handle your data securely and in compliance with Australian privacy laws.

6. Storage and Security

We store personal information securely using appropriate technical and organisational measures to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or out of date. To make such a request, please contact us using the details provided below.

8. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and gather usage statistics. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

11. Changes to This Policy

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

enquiries@r13.ai

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